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Trustpilot Reviews

P & P Glass have been delivering the highest quality double glazing products to Surrey and West London communities since 1981.

Customer feedback is incredibly important to us here at P & P Glass, allowing us to develop and grow into a first-class window, door and glass solution that truly cares.

With a 5-star Trustpilot score, we’ve put together a collection of our favourite reviews to show you what makes P & P Glass stand out from the crowd and why our wonderful customers remain loyal to us year after year.

Jo Conroy ✰ ✰ ✰ ✰ ✰ True Professionals

“The glazing dept of P&P glass have been superb throughout from ordering, manufacturing and fitting process. Karl Davy scheduled our works fitting the works in and around our other building works. We had Jo Gibson and Gary Russell come to our house to fit a number of shower screens and glass panelling and were professional, polite and did an outstanding job - our kitchen and showers look awesome - I would use these guys again in a heartbeat. Thank you all.”

Glass Shower
white timber french doors

Mr N ✰ ✰ ✰ ✰ ✰ End-to-End excellence!

“Having recently bought my first home, my first undertaking was to have the front doors refitted, replacing both the inner main door, and the outer French doors. The previous owners hadn’t done a great job of it all, which meant some building renovation was needed too.

The first bit was finding the right door supplier: we must’ve visited around 10 different showrooms, countless hours on the internet searching for right doors and styles, and at least three inspection visits. For me, ultimately it was the service and personal attentiveness of P&P Glass in Esher that shone, up and above the competitors in the area (for which there are many). Peter was particularly good - forever patient, knowledgeable and his service came with absolutely no pressure, even with my changes post the ordering of the doors.

15 weeks later (from when that order was placed), both doors have been fitted. We went for solid timber French doors (from Timber Windows) and a Solidor front door. Both are excellent; if anyone is deliberating over aluminium / composite versus Timber framed doors, the latter is definitely far superior in look, finish, and touch. A close second would be aluminium.

The end to end service from P&P was first class; fittings were well done (despite some minor niggles), with a thorough clean down after the fitters had finished, and good communication between myself and those who administered the process. The Director even personally came out (twice) to inspect the goods and provide further reassurance. This was greatly appreciated.

Anyway, the company is definitely highly recommended. A close, joint second would have been Boyalls (though they had a more finite choice) and Aspire Bi-folds (for aluminium doors) - both also had a friendly and personal touch, and would’ve no doubt been great too. But for Timber and an extensive broader range, with service to match, P&P were definitely a cut above.”

Stephe ✰ ✰ ✰ ✰ ✰ Great company you are happy to give…

“Great company you are happy to give business to.

Nothing strikes fear into homeowners more than the thought of having to buy new doors or windows. The industry is full of rogue salesmen in cheap suits who think nothing of sitting on your sofa for hours on end constantly discounting their product until either you bite or ask them to leave... P&P is a breath of fresh air, they come measure, leave and give you a quote a few days later, none of the theatre of "I'll call my manager to get a better price if you buy now"....
They actually saved me a lot of money by pointing out it didn't make sense to have certain items I thought I needed (letter box on inner door...).

In terms of the product, they aim at the higher end, and their product is a quality product, as is their service. I had 1 problem with a broken glass (act of god) but this was handled really well, and at no time did I feel stressed or think their customer services were not all over the problem and fully focused on getting it resolved. They say you get what you pay for and I would 100% use them again for and further doors or Windows.

Also, they have great design service. I didn't really know what I wanted but the Wimbledon sales team helped me work it out perfectly.”

Premium Solidor Composite Door
uPVC Sliding Sash

Liz Ward ✰ ✰ ✰ ✰ ✰ Beautiful transformation thanks to the talented team at P&P

“Having worked with P&P's Wimbledon branch to replace the windows and doors in our house we are delighted with the results. Through the sales, survey, accounts and installation processes we found their staff professional and easy to work with. Their fitters worked diligently through the summer heat to ensure the sort of finish they would have expected in their own homes. We have carried out several renovation projects and none this successful - P&P is a rare find employing great staff focused on delivering quality results. We would strongly recommend them.”

Glyn Williams ✰ ✰ ✰ ✰ ✰ Superior After Sales Service

“I have had my windows installed for about 7 years now and had an issue with some condensation on 2 windows. From talking to the business to Nick coming out and measuring up it was nothing but easy. Today Nick came back and fitted the new glass and checked everything thoroughly to make sure I was happy with everything else. It’s one thing when buying but to get after sales service like this just means I would return for any new installation in a heartbeat. Well done P&P.

White uPVC Timber Effect Window
Conservatory and windows

Ms D'Souza ✰ ✰ ✰ ✰ ✰ I was recommended by Rock Windows to…

“I was recommended by Rock Windows to contact P & P Glass Ltd and speak to the Sales Consultant Gary McClelland at the Esher branch. Gary visited me as I wanted all my windows and a door replaced. Gary was very professional, polite and helpful throughout my dealings with him. I kept changing my mind and Gary was very patient to explain and answer my questions that helped me make a decision to have the windows and door installed. Your surveyor Steven Jelly too is a very polite gentleman and did a wonderful job.
I couldn’t have had any one better than John and Peter that fitted the windows and door, they are extremely friendly, efficient and hard working. They always kept my place clean and tidy.
My house is transformed with the beautiful windows and especially the door. I am glad I chose P & P Glass Ltd and highly recommend as a company to excellent customer service.”

Augusta D’Souza
Shepperton

Mark Morello ✰ ✰ ✰ ✰ ✰ Exemplary Service

“Thank you to the guys who fitted our front door yesterday.

Peter and Clifford were exemplary in their work effort in what turned out to be a not so straight forward affair in the end.

Peter and Clifford identified a couple of issues during the installation which filled me with dread but to their credit they came up with their own solutions and reassured me they would be able to fix it.

Peter and Clifford finished the job off perfectly and left my house and the outside spotless. They cleaned up all the way through the process and are a credit to your firm.

I am totally certain that most other firms would have left us with a door that would only partially open or left me with a load of re decorating work to be done along with the associated costs.

Jack at Wimbledon, it all started with your service. Thanks so much. It’s easy to recommend a business when you see how they work first hand.”

Solid Oak Front Door
Sunflex bi-fold doors

Sam Freeman ✰ ✰ ✰ ✰ ✰ I can't rate these guys highly enough

“I can't rate these guys highly enough. We did our research and met with lots of companies as we needed a lot of windows, 3 doors and 2 sliders and a set of bi-folds and P&P were head and shoulders above the rest and we were able to use them as a one stop shop! Price wise good value too. Right from the get-go it was clear they ran a professional operation. Our experience from first meeting in the showroom through to install was great. No high pressure selling, friendly, good communication throughout from all departments, professional and super tidy. So so happy! Thank you so much!”

Barry Elliott ✰ ✰ ✰ ✰ ✰ Replacement Victorian Front Door & Frame

“We found the displays of different Door and Frame types in the Wimbledon shop very helpful and the explanations given by the sales staff were excellent. We were assisted in designing our door set and selecting the perfect colour. We knew that removing our existing frame and installing the new frame would be a challenge as it is fixed inside a brickwork archway. The surveyor who measured everything was very precise about how the structure of the frame should be constructed and the details were produced accordingly. We were delighted with the standard of finish on the product when it was delivered, and the fixers found an error in the manufacture of the door and the company decided that the only way of overcoming the problem was to manufacture a replacement door. P&P Glass were very apologetic and left us with the ill-fitting door until they were able to send and fit a perfect new door. The managers and fitters couldn't have been more polite and efficient, and the expertise of the fitters was second to none. We now enjoy a very beautiful Victorian front door on our Victorian house.”

Dark Green Timber Alternative Front Door
Timber Sliding Sash Window

Mr Lillie ✰ ✰ ✰ ✰ ✰ P & P have been a supplier of mine …

“P & P have been a supplier of mine since the day of 9/11.
They provide an excellent product and very reliable back up service.
Nothing is too much trouble and they pride themselves on just being one of the best suppliers in their industry.
They are customer focused and provide excellent value for money.
Nothing is too much trouble and they can always be relied upon to meet their customers’ expectations in all respects.
A pleasure to be able to write this review which is much overdue.”

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