But Mike Ward isn’t just an integral part of the team at South-East home improvement experts P&P Glass.
Over thirty years, his skill, dedication and professionalism have helped improve perceptions of the industry right across the region – and now, he’s been nominated as an ‘Unsung Hero’ at the G Awards, the glazing industry’s most prestigious awards scheme!
Mike joined P&P in 1988. For sixteen years, he worked as an installer, delighting hundreds of Surrey homeowners with his diligence and expertise.
Just last month, a customer called in asking if Mike could fit their new rear windows, because he’d done such a good job with their front ones back in 2001, 18 years earlier!
In 2004, he changed roles to become a window surveyor, foreman and site supervisor – but alongside surveying, monitoring the progress of trainees and apprentices was a key responsibility.
Then, in 2011, Mike turned 65 and retired – for the first time.
It wasn’t long, though, before he decided that a pensioner’s life wasn’t for him – and he was soon back working at P&P four days a week, this time as a service engineer.
Originally intended to last months, that extension went on to last almost a decade – and earlier this year, Mike, now aged 73, decided it was probably time to finally hang up his tools.
But when the day came, he yet again had a change of heart, and decided to stay – something which probably took quite a bit of explaining to his wife, who he hadn’t told!
Tom Scanlan, P&P Glass MD comments: “Mike has been a great asset to the company over the years – he’s trained and inspired a generation of our fitters, his knowledge and experience is unsurpassed, and his positive, friendly character has made him hugely popular with staff and customers alike.
“Everyone at P&P Glass appreciates Mike’s friendship and loyalty. There will be a job for him here as long as he wants one.”