11 Reasons To Buy From P & P Glass …
You know when you find a company you can trust in!

1 - No hard sales
You can be reassured that our sales people are not commission driven and are fully employed by the company, something we believe very important. They are trained to provide the best advice for your home, which means no undue pressure, no misleading offers or phony deadlines but a knowledgeable and informed opinion to help you make the best investment decision for your home.

2 - No unsolicited phone calls
You’ll never be contacted unnecessarily, we have never engaged in any unsolicited selling, such as cold calling or telephone canvassing. You will never be pestered by us and we will only contact you when you ask us to.

3 - High quality work
For your peace of mind, our fitters are not subcontractors but fully employed and skilled craftsmen. We have a training and development policy which ensures that all installation staff are trained to national NVQ standards, a policy that was instrumental in us achieving the BSI Kitemark for window and door installation and survey. This means that you are guaranteed the highest standards of installation and customer care.

4 - Company stability
Unfortunately companies in this industry have a nasty habit of coming and going, but having been established since 1981 P & P Glass have been continuously serving their customers for many years. However we are aware you may have concerns when making a large investment and so to offer you additional assurance and peace of mind we provide a ten-year insurance backed guarantee operated by Lloyds of London. In addition we have been approved and vetted by Surrey Trading Standards which means that you are assured the greatest peace of mind that we will be there for you when you need us.

5 - Value for money
We believe in offering you value for money and fair prices at all times. We do not accept that you are fooled by high retail prices and double digit discounts. With P & P Glass you can always have the confidence that you are getting a good deal.

6 - Unbroken Promises
Unresolved installation problems and outstanding service issues are one of the biggest causes of dissatisfaction in the home improvement industry. You’ll find we pride ourselves on good customer relations and service and with over 46.6% of our business coming from existing customers, you can be sure that we are always prepared to go the extra mile to ensure your satisfaction.

7 - Personal contact
You will always be dealt with courteously and professionally during the sales and order process. At P & P Glass you will be treated as an individual, you will never have to endure voice mail; your phone calls will be returned within 24 hours and quicker where possible.

8 - Detailed proposals
Your enquiry will promptly receive a detailed written proposal that sets out exactly what the work entails and what is included. Our order contracts are written in plain English and we will check them with you in as much detail as necessary to ensure your order is correct.

9 - Unblemished reputation
You know when you find a company you can trust in … with over 67.1% of our business coming from our existing customers and direct recommendations, we are fully aware how important our reputation is. You can rest assured that we will do everything in our power to ensure that your experience with P & P Glass is positive and something you’ll want to shout about!

10 - Wide product range
Having found a company that you are happy and confident to deal with it is good to know, that when choice is important, they have the widest range and styles in windows, doors, conservatories and low maintenance home improvement products, of any company within the area. By providing a one stop shop for many different services and products, this reduces the risk involved in finding another company to work on your home and saves the time and trouble of shopping around.

11 - Award winning quality
You’ll find P and P Glass have a track record of significant success in the national industry awards. The object of the awards is to raise standards amongst manufacturers and installers of windows, doors, conservatories and related products within the commercial and home improvement sectors.

These prestigious awards are highly competitive and are open to firms throughout the UK. They are a true measure of excellence and recognise companies that are outstanding in their field. They are sponsored by some of the biggest names in the industry and are judged by an independent panel of industry experts and Chartered surveyors.

P & P Glass’s achievements include:

• The Ultraframe Conservatory Award
• A commendation from The Royal Institute of British Architects
• The G04 Training and Development Award
• Finalists in the G04 Installer of the Year Award
• The G05 Conservatory Installer of the Year Award
• Finalists in the G05 Installer of the Year Award
• Award winner in the Glassex Conservatory Design Competition 2006
• Finalists in the G06 Conservatory Installer of the Year Award
• Finalists in the G06 Installer of the Year Award
• Winners of the Surrey Business Awards 2006/2007 Customer Service Award
• Finalists in the Surrey Business Awards 2006/2007 Excellence in Training and Development Award
• Winners at the Glassex Conservatory Design Competition 2007